A full refund within 14 days
You can request a full refund within 14 days after purchasing Beginner Trading. Simplified., even if you have started the course. You do not need to give a reason.
Email support@firststepacademy.co.uk or use the postal details at the bottom of this page. Include the email used for your FirstStep account and your order reference, if you have it. A clear message saying you wish to cancel is enough; using the example below is optional.
How your refund works
We will arrange your refund through the payment provider to the original payment method within 14 days of receiving your cancellation request. Your bank or payment provider may take additional time to show the credit.
You can also contact Link about a purchase sold through Link. Its payment terms and any additional remedies apply alongside our refund promise.
Access supplied by the refunded purchase ends when the refund is processed. Separately purchased or complimentary access is unaffected.
If something is wrong
If you cannot access the course, or it is faulty or not as described, contact us so we can help. The 14-day change-of-mind period does not limit your statutory rights or any other rights that apply to your purchase.
Optional cancellation message
To: Cameron Ashley Coxhead, trading as FirstStep Academy, 9 Marlis Close, Bagshot, Surrey, GU19 5FD, United Kingdom; support@firststepacademy.co.uk
I wish to cancel my purchase of Beginner Trading. Simplified.
Order date and reference: Name: FirstStep account email: Address (if using the statutory cancellation form): Date: Signature (only if sent on paper):